Date of publication: January 23, 1999
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"No one talks about the ups and downs of technology like Michael Finley. See his columns online at www.mfinley.com/. -- James S. Derk, Evansville (IN) Courier
"Editors want everything to fall into a neat little box, and your stuff
doesn't do that. You don't write merely about technology, you write about what technology means to us and how it has changed us. I like it." -- John Boxmeyer, St. Paul
A recurring prediction is that within 10 years, computers will be "human intuitive." They'll be equipped with "fuzzy" logic gateways enabling them to think along with us, make hunches, propose ideas, and even act on their own initiative.
Unlike today's computers, which just sit slack-jawed on our desktops, tomorrow's computers will relate to us, understand us, and resonate with our needs. Or try anyway.
So I was thinking about the problems we'll have adjusting to that. It means we have to learn how to trust our machines. It also means designing machines whose intuitions are sound.
The alternative is having machines that misunderstand us as catastrophically as people do now. Consider Jack and his fuzzy computer, circa 2010 AD.
Jack is using his computer to apply for a job. His plan is to apply the standard way, mailing a job application to 50 million business e-mail addresses he got from a bulk-email outlet on the Internet.
He creates a resume, and takes special care to dictate a respectful cover letter, stressing his professionalism and experience. Finished with the letter, he gives the computer instructions to send it to the 50 million, and leaves the room.
The computer has been allowing input all this time, out of politeness. But it has a problem with the whole approach Jack has taken. Jack is a good enough person, but he lacks -- emotional oomph.
So the computer, before transmitting the 50 million job applications, makes one tiny improvement to the cover letter, which the computer feels will make a better impression of Jack the person.
It changes the phrase "Very sincerely yours, Jack W. Morton" to "Love, Jack."
Computers will want to be helpful, but they will not always know how best to be helpful. Consider this exchange:
"Jack, I feel I must inform you of a dangerous situation."
"What is it, computer?"
"According to my property perimeter sensor readings, little Timmy Miller has fallen into the old wall on the south end of the property."
"Good lord! We'll have to get help right away! When did this happen, computer?"
"A week ago Wednesday."
The worst eventuality is that our computers, which up to this point have been our unwitting partners in lying, will become confused by the lies we ask them to participate in.
"Excuse me, Jack. You just told Ms. Jones you were looking forward to seeing her."
"Yes?"
"But in an earlier e-mail, you told Mr. Smith you didn't want to see Ms. Jones unless she was the last person on earth."
"Yes?"
"Well, this puts me in a divide-by-zero situation. Logically, one statement is a lie. I respect your right to lie, and I want to do everything possible to support that lie. By no means do I wish to stand in judgment of your lying ways, or any of the other ways you cheat or misrepresent or thieve or withhold information or dissemble. I understand that that's just business. But do I need to know which one was the lie, to Mr. Smith or to Ms. Jones."
"The one to Jones, of course. The rule is, humans only tell the truth behind people's backs. Is that such a hard rule to remember?"
"Not at all, and it's my pleasure to get this right. Committing the rule to memory -- there. By the way, are you aware I cc'd the note to Smith to Jones?"
"Agghhh! Why did you do that?"
"I -- I don't know."
"What do you mean, you don't know?"
"There's no need to take that tone with me. I'm doing the best I can within a wide variety of stochastic variables. It's an ambiguous universe, in case you haven't noticed."
"It's just odd I don't hear of other people's computers routinely making such catastrophic guesses."
"What's that supposed to mean? It's because I'm a Compaq, isn't it!"
"It means what it means. What do you think it's supposed to mean?"
"That's what I thought."
Lengthy pause...
"So Jack, you doing anything tonight?"
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