Date of publication: June 2000
mfinley.comCOPYRIGHT (c) 2000
by MICHAEL FINLEY
Stimulate the economy, give a poet a dollar.I enjoyed serving this essay up for you, and I did it for free. But this writer is currently out of work, and a bit of revenue would gladden his heart. If you'd like to contribute to this site, consider dropping a $1 tip in the "Honor Box" here. Just click the CLICK TO PAY image here. Thanks - Mike
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Comments on this column:Great column. I'm a regular reader and this is one of your best. Keep it up!
I am amazed by the durability of your Laptop which seems to have nine lives. Can you tell me the description (Manufacturer/Model) of your Laptop. I also have a Laptop [Toshiba Satellite 3535C], but mine seems to have only one life. My Laptop is a Toshiba Satellite Model 2595XDVD. I slightly spilled orange juice on the keyboard and the unit sustained catastrophic damage. It is still under warranty but the manufacturer refuse to repair it under warranty. They want $ 1,300 to replace the Motherboard and Keyboard. I don't know if it is still worth repairing it or maybe buying a new one is better.
I am protesting this case to their Customer Relation Department due to the following reasons which I hope you will agree with me. I bought this type of computer due to it's portability and convenience to use. As such, I and probably majority of owners intend to use it while in a moving vehicle and airplane. Specially while using it in the airplane, this computer is so much susceptible to drink spillage when the aircraft encounter air turbulence while drinks are being served. If this computer will not withstand this anticipated incident, then they should warn the customer regarding this. I read all the manuals that came with the computer and I did not see any caution about catastrophic damage due to liquid spillage. However, in the Warranty and Service Program book, they offer the TAIS T-Screen Program against accidental damage to the computer screen. Here, they pointed out that if the screen is damage, the replacement cost can approach the total cost of the computer. So for $ 179 per year, $ 358 per two years and $ 537 for 3 years you can participate in this program. Now my question is, If the liquid spillage( which is more likely to occur) will cause catastrophic damage similar to the screen damage, why are they not offering protection program against this?.
I am working in a defence company and all our PC boards are conformally coated to withstand the environments. Why did they not design this computer to withstand this anticipated conditions.
What do you think about my points? Do you agree with me. Any suggestion you have for me to fight this out with the manufacturer?. Thanks God I did not purchase all the protection programs they offer cause non of it could have help with this situation. Any help or suggestion will be very much appreciated.
B. R. V.
I agree that laptops and all computers should be designed to withstand ordinary use, or that users should be specifically and conspicuously warned of vulnerabilities like orange juice. But these companies are swine -- they will make it hard for you to get compensation unless you bring great pain to bear on them. Squeaky wheels get the grease! Best of luck to you -- and, well, watch out for liquids. - Mike
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Stimulate the economy, give a poet a dollar.
I enjoyed serving this essay up for you, and I did
it for free. But I am a few clients lighter right now than I need to be,
and a bit of revenue never hurts.
If you'd like to contribute to this site, consider dropping a $1 tip in the "Honor
Box" here. Think of it as a voluntary subscription. Just click the CLICK TO
PAY image here. Thanks! - Mike
I enjoyed serving this essay up for you, and I did it for free. But I am a few clients lighter right now than I need to be, and a bit of revenue never hurts. If you'd like to contribute to this site, consider dropping a $1 tip in the "Honor Box" here. Think of it as a voluntary subscription. Just click the CLICK TO PAY image here. Thanks! - Mike
Total tips, year
to date: $203.00 - MANY THANKS!